Returns and Exchanges

100% “Shaka” Satisfaction Guarantee, 30-Day Return/Exchange Policy
Black Koa gear comes with a 100% “Shaka” Satisfaction Guarantee.  If you are not satisfied with your BK purchase, simply return it within 30 days of receiving product for a full refund or exchange, whichever you prefer.  Item(s) returned for a refund or exchanged must satisfy ALL of the following conditions:

30-Day return period starts when customer receives product
Product must include copy of original receipt
Product must be in new unused condition
Product must include all original tags

Note:  This policy does not apply to items purchased on sale.

To return an item(s) for a refund just return it to the address below with a written explanation of why the item(s) is being returned.  A refund will be issued in the original form of payment.  Please note that we cannot refund the original shipping charges.

To exchange an item(s) for a different item just return it to the address below with a written explanation of why the item(s) is being exchanged, and what you would like to exchange it for, i.e., different color, size,  style, or design.  Note:  All exchanges are dependent on current stock.  Please check availability at BlackKoa.com.

Note:  It is recommended that all returns and or exchanges be shipped via insured traceable mail in a secure package.  Please ship returns/exchanges to the following address:

Black Koa
Attn: Returns & Exchanges
691 Ainako Ave.
Hilo, Hawaiʻi 96720
U.S.A.