100% “Shaka” Satisfaction Guarantee, 30-Day Return/Exchange Policy
Black Koa gear comes with a 100% “Shaka” Satisfaction Guarantee. If you are not satisfied with your BK purchase, simply return it within 30 days of receiving product for a full refund or exchange, whichever you prefer. Item(s) returned for a refund or exchanged must satisfy ALL of the following conditions:
30-Day return period starts when customer receives product
Product must include copy of original receipt
Product must be in new unused condition
Product must include all original tags
Note: This policy does not apply to items purchased on sale.
To return an item(s) for a refund just return it to the address below with a written explanation of why the item(s) is being returned. A refund will be issued in the original form of payment. Please note that we cannot refund the original shipping charges.
To exchange an item(s) for a different item just return it to the address below with a written explanation of why the item(s) is being exchanged, and what you would like to exchange it for, i.e., different color, size, style, or design. Note: All exchanges are dependent on current stock. Please check availability at BlackKoa.com.
Note: It is recommended that all returns and or exchanges be shipped via insured traceable mail in a secure package. Please ship returns/exchanges to the following address:
Attn: Returns & Exchanges
691 Ainako Ave.
Hilo, Hawaiʻi 96720